Retail – The International Marketplace

• Retail Industry- Growth and Opportunities
• Managing Retail Operations
• Types of retail formats
• Visual Merchandising
• Store Imagery
• Circulation Plans
• The sales process

Customer Relationship Management

• Elements of Good Customer Service
• Customer Relationship Management
• Service No
• Understanding Customer Complaint
• Understanding and handling complaints

Career Coaching

• General Knowledge Building
• Preparation for an Interview
• Effective resume writing
• Interview Questions
• Mock Interview Sessions

Life Skills

• Self-Evaluation
• Attitude
• Motivation
• Goal Setting
• Time Management
• Corporate Etiquette
• Social Etiquette

Communicate with confidence

• Effective Listening
• Public Speaking
• Jam Sessions
• Group Discussions