Hospitality – The Global Profession
- Managing Front Office Operations
- Roles and responsibilities of a Guest Relation Executive (GRE)
- Food & Beverage Service
- Food and Beverage Formats
- Types of Services
- Food and Beverage Service equipment
- Menu types and planning
Customer Relationship Management
- Elements of Good Customer Service
- Customer Relationship Management
- Service No
- Understanding Customer Complaint
- Understanding and handling complaints
Career Coaching
- General Knowledge Building
- Preparation for an Interview
- Effective resume writing
- Interview Questions
- Mock Interview Sessions
Life Skills
- Self-Evaluation
- Attitude
- Motivation
- Goal Setting
- Time Management
- Corporate Etiquette
- Social Etiquette
Communicate with confidence
- Effective Listening
- Public Speaking
- Jam Sessions
- Group Discussions
