Aviation – Touching new heights

• Aviation Industry – Growth and Opportunities
• Attributes and roles and responsibilities of aviation staff
• Aircrafts Types & structure/ layout
• Embarkation & Disembarkation procedures for passengers
• Meal Service Procedures
• Safety Procedures
• First Aid Training

Customer Relationship Management

• Elements of Good Customer Service
• Customer Relationship Management
• Service No
• Understanding Customer Complaint
• Understanding and handling complaints

Career Coaching

• General Knowledge Building
• Preparation for an Interview
• Effective resume writing
• Interview Questions
• Mock Interview Sessions

Life Skills

• Self-Evaluation
• Attitude
• Motivation
• Goal Setting
• Time Management
• Corporate Etiquette
• Social Etiquette

Communicate with confidence

• Effective Listening
• Public Speaking
• Jam Sessions
• Group Discussions